Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 20576
VM0020576Goldmember20576@example.test · +601110020576 · Preferred outlet: OPLUMO Outlet 7
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,400
Current loyalty balance
Lifetime Spend
RM 3,000
Across 27 visits
Total Visits
27
Since 2025-04-20
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
69d
2026-08-01
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,400 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 7
Outlet purchase
2026-07-20 · Member activity · RM 71.25
App session
2026-07-08 · OPLUMO Outlet 7
Points credited
2026-06-26 · Member activity · RM 80.75
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 7
Outlet purchase
2026-06-02 · Member activity · RM 90.25
Points credited
2026-05-21 · OPLUMO Outlet 7
Outlet purchase
2026-05-09 · Member activity · RM 99.75