Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 20575
VM0020575Membermember20575@example.test · +601110020575 · Preferred outlet: OPLUMO Outlet 6
Birthday SoonLunch
Consent Status
Opted In
Points Balance
637
Current loyalty balance
Lifetime Spend
RM 797
Across 8 visits
Total Visits
8
Since 2026-02-25
Average Order Value
RM 118
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
100d
2026-07-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
637 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 6
Outlet purchase
2026-06-19 · Member activity · RM 88.50
App session
2026-06-07 · OPLUMO Outlet 6
Points credited
2026-05-26 · Member activity · RM 100.30
Win-back campaign delivered
2026-05-14 · OPLUMO Outlet 6
Outlet purchase
2026-05-02 · Member activity · RM 112.10
Points credited
2026-04-20 · OPLUMO Outlet 6
Outlet purchase
2026-04-08 · Member activity · RM 123.90