Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 20559
VM0020559Silvermember20559@example.test · +601110020559 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,867
Current loyalty balance
Lifetime Spend
RM 2,334
Across 34 visits
Total Visits
34
Since 2024-12-29
Average Order Value
RM 60
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
55d
2026-08-15
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,867 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-15 · OPLUMO Outlet 7
Outlet purchase
2026-08-03 · Member activity · RM 45.00
App session
2026-07-22 · OPLUMO Outlet 7
Points credited
2026-07-10 · Member activity · RM 51.00
Win-back campaign delivered
2026-06-28 · OPLUMO Outlet 7
Outlet purchase
2026-06-16 · Member activity · RM 57.00
Points credited
2026-06-04 · OPLUMO Outlet 7
Outlet purchase
2026-05-23 · Member activity · RM 63.00