Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 20534
VM0020534Membermember20534@example.test · +601110020534 · Preferred outlet: OPLUMO Outlet 16
App UserFamily
Consent Status
Opted In
Points Balance
661
Current loyalty balance
Lifetime Spend
RM 827
Across 18 visits
Total Visits
18
Since 2025-08-19
Average Order Value
RM 39
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
110d
2026-06-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
661 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 16
Outlet purchase
2026-06-09 · Member activity · RM 29.25
App session
2026-05-28 · OPLUMO Outlet 16
Points credited
2026-05-16 · Member activity · RM 33.15
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 16
Outlet purchase
2026-04-22 · Member activity · RM 37.05
Points credited
2026-04-10 · OPLUMO Outlet 16
Outlet purchase
2026-03-29 · Member activity · RM 40.95