Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D2
Daniel 20514
VM0020514Silvermember20514@example.test · +601110020514 · Preferred outlet: OPLUMO Outlet 13
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,125
Current loyalty balance
Lifetime Spend
RM 2,656
Across 34 visits
Total Visits
34
Since 2024-12-30
Average Order Value
RM 66
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
54d
2026-08-16
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,125 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 13
Outlet purchase
2026-08-04 · Member activity · RM 49.50
App session
2026-07-23 · OPLUMO Outlet 13
Points credited
2026-07-11 · Member activity · RM 56.10
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 13
Outlet purchase
2026-06-17 · Member activity · RM 62.70
Points credited
2026-06-05 · OPLUMO Outlet 13
Outlet purchase
2026-05-24 · Member activity · RM 69.30