Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 20512
VM0020512Silvermember20512@example.test · +601110020512 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
2,104
Current loyalty balance
Lifetime Spend
RM 2,630
Across 20 visits
Total Visits
20
Since 2025-10-16
Average Order Value
RM 139
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
16d
2026-09-23
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,104 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-23 · OPLUMO Outlet 11
Outlet purchase
2026-09-11 · Member activity · RM 104.25
App session
2026-08-30 · OPLUMO Outlet 11
Points credited
2026-08-18 · Member activity · RM 118.15
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 11
Outlet purchase
2026-07-25 · Member activity · RM 132.05
Points credited
2026-07-13 · OPLUMO Outlet 11
Outlet purchase
2026-07-01 · Member activity · RM 145.95