Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 20510
VM0020510Platinummember20510@example.test · +601110020510 · Preferred outlet: OPLUMO Outlet 9
App UserFamily
Consent Status
Opted Out
Points Balance
4,852
Current loyalty balance
Lifetime Spend
RM 6,065
Across 37 visits
Total Visits
37
Since 2024-12-17
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
13d
2026-09-26
App Status
Installed
OPLUMO App relationship
Member Status
Active
Platinum tier
Membership & rewards
Platinum member
4,852 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-26 · OPLUMO Outlet 9
Outlet purchase
2026-09-14 · Member activity · RM 118.50
App session
2026-09-02 · OPLUMO Outlet 9
Points credited
2026-08-21 · Member activity · RM 134.30
Win-back campaign delivered
2026-08-09 · OPLUMO Outlet 9
Outlet purchase
2026-07-28 · Member activity · RM 150.10
Points credited
2026-07-16 · OPLUMO Outlet 9
Outlet purchase
2026-07-04 · Member activity · RM 165.90