Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 20509
VM0020509Silvermember20509@example.test · +601110020509 · Preferred outlet: OPLUMO Outlet 8
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,171
Current loyalty balance
Lifetime Spend
RM 1,464
Across 14 visits
Total Visits
14
Since 2025-10-24
Average Order Value
RM 93
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
116d
2026-06-15
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,171 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 8
Outlet purchase
2026-06-03 · Member activity · RM 69.75
App session
2026-05-22 · OPLUMO Outlet 8
Points credited
2026-05-10 · Member activity · RM 79.05
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 8
Outlet purchase
2026-04-16 · Member activity · RM 88.35
Points credited
2026-04-04 · OPLUMO Outlet 8
Outlet purchase
2026-03-23 · Member activity · RM 97.65