Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 20474
VM0020474Membermember20474@example.test · +601110020474 · Preferred outlet: OPLUMO Outlet 7
LunchNew Joiner
Consent Status
Opted Out
Points Balance
896
Current loyalty balance
Lifetime Spend
RM 1,121
Across 17 visits
Total Visits
17
Since 2025-09-23
Average Order Value
RM 53
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
93d
2026-07-08
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
896 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 7
Outlet purchase
2026-06-26 · Member activity · RM 39.75
App session
2026-06-14 · OPLUMO Outlet 7
Points credited
2026-06-02 · Member activity · RM 45.05
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 7
Outlet purchase
2026-05-09 · Member activity · RM 50.35
Points credited
2026-04-27 · OPLUMO Outlet 7
Outlet purchase
2026-04-15 · Member activity · RM 55.65