Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 20465
VM0020465Goldmember20465@example.test · +601110020465 · Preferred outlet: OPLUMO Outlet 15
FamilyDelivery
Consent Status
Opted In
Points Balance
3,755
Current loyalty balance
Lifetime Spend
RM 4,695
Across 30 visits
Total Visits
30
Since 2025-01-08
Average Order Value
RM 178
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
117d
2026-06-14
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,755 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 15
Outlet purchase
2026-06-02 · Member activity · RM 133.50
App session
2026-05-21 · OPLUMO Outlet 15
Points credited
2026-05-09 · Member activity · RM 151.30
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 15
Outlet purchase
2026-04-15 · Member activity · RM 169.10
Points credited
2026-04-03 · OPLUMO Outlet 15
Outlet purchase
2026-03-22 · Member activity · RM 186.90