Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 02045
VM0002045Goldmember2045@example.test · +601110002045 · Preferred outlet: OPLUMO Outlet 6
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
4,771
Current loyalty balance
Lifetime Spend
RM 5,965
Across 32 visits
Total Visits
32
Since 2024-11-17
Average Order Value
RM 160
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
133d
2026-05-29
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,771 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-29 · OPLUMO Outlet 6
Outlet purchase
2026-05-17 · Member activity · RM 120.00
App session
2026-05-05 · OPLUMO Outlet 6
Points credited
2026-04-23 · Member activity · RM 136.00
Win-back campaign delivered
2026-04-11 · OPLUMO Outlet 6
Outlet purchase
2026-03-30 · Member activity · RM 152.00
Points credited
2026-03-18 · OPLUMO Outlet 6
Outlet purchase
2026-03-06 · Member activity · RM 168.00