Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 20398
VM0020398Silvermember20398@example.test · +601110020398 · Preferred outlet: OPLUMO Outlet 16
App UserFamily
Consent Status
Opted In
Points Balance
1,183
Current loyalty balance
Lifetime Spend
RM 1,480
Across 26 visits
Total Visits
26
Since 2025-01-31
Average Order Value
RM 68
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
166d
2026-04-26
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,183 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-26 · OPLUMO Outlet 16
Outlet purchase
2026-04-14 · Member activity · RM 51.00
App session
2026-04-02 · OPLUMO Outlet 16
Points credited
2026-03-21 · Member activity · RM 57.80
Win-back campaign delivered
2026-03-09 · OPLUMO Outlet 16
Outlet purchase
2026-02-25 · Member activity · RM 64.60
Points credited
2026-02-13 · OPLUMO Outlet 16
Outlet purchase
2026-02-01 · Member activity · RM 71.40