Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 20395
VM0020395Goldmember20395@example.test · +601110020395 · Preferred outlet: OPLUMO Outlet 13
WeekendApp User
Consent Status
Opted In
Points Balance
3,762
Current loyalty balance
Lifetime Spend
RM 4,703
Across 41 visits
Total Visits
41
Since 2024-07-03
Average Order Value
RM 141
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
108d
2026-06-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,762 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-23 · OPLUMO Outlet 13
Outlet purchase
2026-06-11 · Member activity · RM 105.75
App session
2026-05-30 · OPLUMO Outlet 13
Points credited
2026-05-18 · Member activity · RM 119.85
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 13
Outlet purchase
2026-04-24 · Member activity · RM 133.95
Points credited
2026-04-12 · OPLUMO Outlet 13
Outlet purchase
2026-03-31 · Member activity · RM 148.05