Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 20368
VM0020368Goldmember20368@example.test · +601110020368 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted In
Points Balance
2,412
Current loyalty balance
Lifetime Spend
RM 3,015
Across 44 visits
Total Visits
44
Since 2024-07-16
Average Order Value
RM 88
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
41d
2026-08-29
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,412 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-08-29 · OPLUMO Outlet 3
Outlet purchase
2026-08-17 · Member activity · RM 66.00
App session
2026-08-05 · OPLUMO Outlet 3
Points credited
2026-07-24 · Member activity · RM 74.80
Win-back campaign delivered
2026-07-12 · OPLUMO Outlet 3
Outlet purchase
2026-06-30 · Member activity · RM 83.60
Points credited
2026-06-18 · OPLUMO Outlet 3
Outlet purchase
2026-06-06 · Member activity · RM 92.40