Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 20333
VM0020333Membermember20333@example.test · +601110020333 · Preferred outlet: OPLUMO Outlet 2
New JoinerHigh Value
Consent Status
Opted In
Points Balance
856
Current loyalty balance
Lifetime Spend
RM 1,071
Across 22 visits
Total Visits
22
Since 2025-05-21
Average Order Value
RM 59
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
128d
2026-06-03
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
856 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 2
Outlet purchase
2026-05-22 · Member activity · RM 44.25
App session
2026-05-10 · OPLUMO Outlet 2
Points credited
2026-04-28 · Member activity · RM 50.15
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 2
Outlet purchase
2026-04-04 · Member activity · RM 56.05
Points credited
2026-03-23 · OPLUMO Outlet 2
Outlet purchase
2026-03-11 · Member activity · RM 61.95