Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 02032
VM0002032Goldmember2032@example.test · +601110002032 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted In
Points Balance
2,527
Current loyalty balance
Lifetime Spend
RM 3,160
Across 39 visits
Total Visits
39
Since 2024-09-03
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
82d
2026-07-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,527 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-19 · OPLUMO Outlet 10
Outlet purchase
2026-07-07 · Member activity · RM 75.00
App session
2026-06-25 · OPLUMO Outlet 10
Points credited
2026-06-13 · Member activity · RM 85.00
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 10
Outlet purchase
2026-05-20 · Member activity · RM 95.00
Points credited
2026-05-08 · OPLUMO Outlet 10
Outlet purchase
2026-04-26 · Member activity · RM 105.00