Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 02030
VM0002030Goldmember2030@example.test · +601110002030 · Preferred outlet: OPLUMO Outlet 8
App UserFamily
Consent Status
Opted In
Points Balance
3,105
Current loyalty balance
Lifetime Spend
RM 3,881
Across 33 visits
Total Visits
33
Since 2024-11-20
Average Order Value
RM 118
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
112d
2026-06-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,105 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 8
Outlet purchase
2026-06-07 · Member activity · RM 88.50
App session
2026-05-26 · OPLUMO Outlet 8
Points credited
2026-05-14 · Member activity · RM 100.30
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 8
Outlet purchase
2026-04-20 · Member activity · RM 112.10
Points credited
2026-04-08 · OPLUMO Outlet 8
Outlet purchase
2026-03-27 · Member activity · RM 123.90