Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 20293
VM0020293Membermember20293@example.test · +601110020293 · Preferred outlet: OPLUMO Outlet 13
New JoinerHigh Value
Consent Status
Opted In
Points Balance
866
Current loyalty balance
Lifetime Spend
RM 1,083
Across 8 visits
Total Visits
8
Since 2026-03-29
Average Order Value
RM 130
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
68d
2026-08-02
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
866 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 13
Outlet purchase
2026-07-21 · Member activity · RM 97.50
App session
2026-07-09 · OPLUMO Outlet 13
Points credited
2026-06-27 · Member activity · RM 110.50
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 13
Outlet purchase
2026-06-03 · Member activity · RM 123.50
Points credited
2026-05-22 · OPLUMO Outlet 13
Outlet purchase
2026-05-10 · Member activity · RM 136.50