Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 20287
VM0020287Membermember20287@example.test · +601110020287 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted In
Points Balance
165
Current loyalty balance
Lifetime Spend
RM 207
Across 5 visits
Total Visits
5
Since 2026-05-29
Average Order Value
RM 52
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
61d
2026-08-09
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
165 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-09 · OPLUMO Outlet 7
Outlet purchase
2026-07-28 · Member activity · RM 39.00
App session
2026-07-16 · OPLUMO Outlet 7
Points credited
2026-07-04 · Member activity · RM 44.20
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 7
Outlet purchase
2026-06-10 · Member activity · RM 49.40
Points credited
2026-05-29 · OPLUMO Outlet 7
Outlet purchase
2026-05-17 · Member activity · RM 54.60