Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 20240
VM0020240Membermember20240@example.test · +601110020240 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
517
Current loyalty balance
Lifetime Spend
RM 647
Across 11 visits
Total Visits
11
Since 2025-10-23
Average Order Value
RM 59
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
171d
2026-04-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
517 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-21 · OPLUMO Outlet 11
Outlet purchase
2026-04-09 · Member activity · RM 44.25
App session
2026-03-28 · OPLUMO Outlet 11
Points credited
2026-03-16 · Member activity · RM 50.15
Win-back campaign delivered
2026-03-04 · OPLUMO Outlet 11
Outlet purchase
2026-02-20 · Member activity · RM 56.05
Points credited
2026-02-08 · OPLUMO Outlet 11
Outlet purchase
2026-01-27 · Member activity · RM 61.95