Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 20230
VM0020230Membermember20230@example.test · +601110020230 · Preferred outlet: OPLUMO Outlet 1
App UserFamily
Consent Status
Opted In
Points Balance
626
Current loyalty balance
Lifetime Spend
RM 783
Across 14 visits
Total Visits
14
Since 2025-11-14
Average Order Value
RM 61
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
95d
2026-07-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
626 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 1
Outlet purchase
2026-06-24 · Member activity · RM 45.75
App session
2026-06-12 · OPLUMO Outlet 1
Points credited
2026-05-31 · Member activity · RM 51.85
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 1
Outlet purchase
2026-05-07 · Member activity · RM 57.95
Points credited
2026-04-25 · OPLUMO Outlet 1
Outlet purchase
2026-04-13 · Member activity · RM 64.05