Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 02023
VM0002023Silvermember2023@example.test · +601110002023 · Preferred outlet: OPLUMO Outlet 1
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,470
Current loyalty balance
Lifetime Spend
RM 1,838
Across 10 visits
Total Visits
10
Since 2025-11-25
Average Order Value
RM 167
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
156d
2026-05-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,470 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 1
Outlet purchase
2026-04-24 · Member activity · RM 125.25
App session
2026-04-12 · OPLUMO Outlet 1
Points credited
2026-03-31 · Member activity · RM 141.95
Win-back campaign delivered
2026-03-19 · OPLUMO Outlet 1
Outlet purchase
2026-03-07 · Member activity · RM 158.65
Points credited
2026-02-23 · OPLUMO Outlet 1
Outlet purchase
2026-02-11 · Member activity · RM 175.35