Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 20225
VM0020225Goldmember20225@example.test · +601110020225 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted In
Points Balance
3,090
Current loyalty balance
Lifetime Spend
RM 3,863
Across 33 visits
Total Visits
33
Since 2025-03-03
Average Order Value
RM 145
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
9d
2026-09-30
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,090 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-30 · OPLUMO Outlet 13
Outlet purchase
2026-09-18 · Member activity · RM 108.75
App session
2026-09-06 · OPLUMO Outlet 13
Points credited
2026-08-25 · Member activity · RM 123.25
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 13
Outlet purchase
2026-08-01 · Member activity · RM 137.75
Points credited
2026-07-20 · OPLUMO Outlet 13
Outlet purchase
2026-07-08 · Member activity · RM 152.25