Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 20204
VM0020204Goldmember20204@example.test · +601110020204 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,318
Current loyalty balance
Lifetime Spend
RM 4,148
Across 23 visits
Total Visits
23
Since 2025-03-27
Average Order Value
RM 145
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
165d
2026-04-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,318 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 9
Outlet purchase
2026-04-15 · Member activity · RM 108.75
App session
2026-04-03 · OPLUMO Outlet 9
Points credited
2026-03-22 · Member activity · RM 123.25
Win-back campaign delivered
2026-03-10 · OPLUMO Outlet 9
Outlet purchase
2026-02-26 · Member activity · RM 137.75
Points credited
2026-02-14 · OPLUMO Outlet 9
Outlet purchase
2026-02-02 · Member activity · RM 152.25