Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 02020
VM0002020Membermember2020@example.test · +601110002020 · Preferred outlet: OPLUMO Outlet 15
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
45
Current loyalty balance
Lifetime Spend
RM 56
Across 1 visits
Total Visits
1
Since 2026-03-27
Average Order Value
RM 68
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
178d
2026-04-14
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
45 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 15
Outlet purchase
2026-04-02 · Member activity · RM 51.00
App session
2026-03-21 · OPLUMO Outlet 15
Points credited
2026-03-09 · Member activity · RM 57.80
Win-back campaign delivered
2026-02-25 · OPLUMO Outlet 15
Outlet purchase
2026-02-13 · Member activity · RM 64.60
Points credited
2026-02-01 · OPLUMO Outlet 15
Outlet purchase
2026-01-20 · Member activity · RM 71.40