Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 20174
VM0020174Membermember20174@example.test · +601110020174 · Preferred outlet: OPLUMO Outlet 13
App UserFamily
Consent Status
Opted Out
Points Balance
687
Current loyalty balance
Lifetime Spend
RM 859
Across 6 visits
Total Visits
6
Since 2026-05-14
Average Order Value
RM 125
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
58d
2026-08-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
687 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 13
Outlet purchase
2026-07-31 · Member activity · RM 93.75
App session
2026-07-19 · OPLUMO Outlet 13
Points credited
2026-07-07 · Member activity · RM 106.25
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 13
Outlet purchase
2026-06-13 · Member activity · RM 118.75
Points credited
2026-06-01 · OPLUMO Outlet 13
Outlet purchase
2026-05-20 · Member activity · RM 131.25