Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 20153
VM0020153Silvermember20153@example.test · +601110020153 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,649
Current loyalty balance
Lifetime Spend
RM 2,061
Across 12 visits
Total Visits
12
Since 2026-01-12
Average Order Value
RM 152
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
72d
2026-07-29
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,649 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-29 · OPLUMO Outlet 9
Outlet purchase
2026-07-17 · Member activity · RM 114.00
App session
2026-07-05 · OPLUMO Outlet 9
Points credited
2026-06-23 · Member activity · RM 129.20
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 9
Outlet purchase
2026-05-30 · Member activity · RM 144.40
Points credited
2026-05-18 · OPLUMO Outlet 9
Outlet purchase
2026-05-06 · Member activity · RM 159.60