Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 20144
VM0020144Goldmember20144@example.test · +601110020144 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
4,570
Current loyalty balance
Lifetime Spend
RM 5,713
Across 33 visits
Total Visits
33
Since 2024-10-07
Average Order Value
RM 163
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
156d
2026-05-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,570 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 17
Outlet purchase
2026-04-24 · Member activity · RM 122.25
App session
2026-04-12 · OPLUMO Outlet 17
Points credited
2026-03-31 · Member activity · RM 138.55
Win-back campaign delivered
2026-03-19 · OPLUMO Outlet 17
Outlet purchase
2026-03-07 · Member activity · RM 154.85
Points credited
2026-02-23 · OPLUMO Outlet 17
Outlet purchase
2026-02-11 · Member activity · RM 171.15