Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 20105
VM0020105Silvermember20105@example.test · +601110020105 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted In
Points Balance
1,188
Current loyalty balance
Lifetime Spend
RM 1,486
Across 45 visits
Total Visits
45
Since 2024-02-25
Average Order Value
RM 43
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
165d
2026-04-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,188 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 12
Outlet purchase
2026-04-15 · Member activity · RM 32.25
App session
2026-04-03 · OPLUMO Outlet 12
Points credited
2026-03-22 · Member activity · RM 36.55
Win-back campaign delivered
2026-03-10 · OPLUMO Outlet 12
Outlet purchase
2026-02-26 · Member activity · RM 40.85
Points credited
2026-02-14 · OPLUMO Outlet 12
Outlet purchase
2026-02-02 · Member activity · RM 45.15