Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 20096
VM0020096Silvermember20096@example.test · +601110020096 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted In
Points Balance
1,595
Current loyalty balance
Lifetime Spend
RM 1,994
Across 27 visits
Total Visits
27
Since 2025-06-20
Average Order Value
RM 82
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
8d
2026-10-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,595 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-01 · OPLUMO Outlet 3
Outlet purchase
2026-09-19 · Member activity · RM 61.50
App session
2026-09-07 · OPLUMO Outlet 3
Points credited
2026-08-26 · Member activity · RM 69.70
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 3
Outlet purchase
2026-08-02 · Member activity · RM 77.90
Points credited
2026-07-21 · OPLUMO Outlet 3
Outlet purchase
2026-07-09 · Member activity · RM 86.10