Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 02005
VM0002005Membermember2005@example.test · +601110002005 · Preferred outlet: OPLUMO Outlet 17
New JoinerHigh Value
Consent Status
Opted In
Points Balance
248
Current loyalty balance
Lifetime Spend
RM 310
Across 4 visits
Total Visits
4
Since 2026-02-26
Average Order Value
RM 84
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
171d
2026-04-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
248 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-21 · OPLUMO Outlet 17
Outlet purchase
2026-04-09 · Member activity · RM 63.00
App session
2026-03-28 · OPLUMO Outlet 17
Points credited
2026-03-16 · Member activity · RM 71.40
Win-back campaign delivered
2026-03-04 · OPLUMO Outlet 17
Outlet purchase
2026-02-20 · Member activity · RM 79.80
Points credited
2026-02-08 · OPLUMO Outlet 17
Outlet purchase
2026-01-27 · Member activity · RM 88.20