Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 20047
VM0020047Goldmember20047@example.test · +601110020047 · Preferred outlet: OPLUMO Outlet 5
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,925
Current loyalty balance
Lifetime Spend
RM 3,657
Across 22 visits
Total Visits
22
Since 2025-05-20
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
129d
2026-06-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,925 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 5
Outlet purchase
2026-05-21 · Member activity · RM 121.50
App session
2026-05-09 · OPLUMO Outlet 5
Points credited
2026-04-27 · Member activity · RM 137.70
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 5
Outlet purchase
2026-04-03 · Member activity · RM 153.90
Points credited
2026-03-22 · OPLUMO Outlet 5
Outlet purchase
2026-03-10 · Member activity · RM 170.10