Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 20021
VM0020021Membermember20021@example.test · +601110020021 · Preferred outlet: OPLUMO Outlet 13
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
443
Current loyalty balance
Lifetime Spend
RM 554
Across 5 visits
Total Visits
5
Since 2026-06-29
Average Order Value
RM 96
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
30d
2026-09-09
App Status
Installed
OPLUMO App relationship
Member Status
Active
Member tier
Membership & rewards
Member member
443 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-09 · OPLUMO Outlet 13
Outlet purchase
2026-08-28 · Member activity · RM 72.00
App session
2026-08-16 · OPLUMO Outlet 13
Points credited
2026-08-04 · Member activity · RM 81.60
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 13
Outlet purchase
2026-07-11 · Member activity · RM 91.20
Points credited
2026-06-29 · OPLUMO Outlet 13
Outlet purchase
2026-06-17 · Member activity · RM 100.80