Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02000
VM0002000Silvermember2000@example.test · +601110002000 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted In
Points Balance
1,799
Current loyalty balance
Lifetime Spend
RM 2,249
Across 15 visits
Total Visits
15
Since 2025-12-23
Average Order Value
RM 175
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
38d
2026-09-01
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,799 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-01 · OPLUMO Outlet 12
Outlet purchase
2026-08-20 · Member activity · RM 131.25
App session
2026-08-08 · OPLUMO Outlet 12
Points credited
2026-07-27 · Member activity · RM 148.75
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 12
Outlet purchase
2026-07-03 · Member activity · RM 166.25
Points credited
2026-06-21 · OPLUMO Outlet 12
Outlet purchase
2026-06-09 · Member activity · RM 183.75