Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 19981
VM0019981Goldmember19981@example.test · +601110019981 · Preferred outlet: OPLUMO Outlet 7
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,960
Current loyalty balance
Lifetime Spend
RM 3,701
Across 29 visits
Total Visits
29
Since 2024-12-22
Average Order Value
RM 159
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
152d
2026-05-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,960 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-10 · OPLUMO Outlet 7
Outlet purchase
2026-04-28 · Member activity · RM 119.25
App session
2026-04-16 · OPLUMO Outlet 7
Points credited
2026-04-04 · Member activity · RM 135.15
Win-back campaign delivered
2026-03-23 · OPLUMO Outlet 7
Outlet purchase
2026-03-11 · Member activity · RM 151.05
Points credited
2026-02-27 · OPLUMO Outlet 7
Outlet purchase
2026-02-15 · Member activity · RM 166.95