Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 19963
VM0019963Silvermember19963@example.test · +601110019963 · Preferred outlet: OPLUMO Outlet 6
WeekendApp User
Consent Status
Opted In
Points Balance
1,991
Current loyalty balance
Lifetime Spend
RM 2,490
Across 19 visits
Total Visits
19
Since 2025-06-25
Average Order Value
RM 124
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
147d
2026-05-15
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,991 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-15 · OPLUMO Outlet 6
Outlet purchase
2026-05-03 · Member activity · RM 93.00
App session
2026-04-21 · OPLUMO Outlet 6
Points credited
2026-04-09 · Member activity · RM 105.40
Win-back campaign delivered
2026-03-28 · OPLUMO Outlet 6
Outlet purchase
2026-03-16 · Member activity · RM 117.80
Points credited
2026-03-04 · OPLUMO Outlet 6
Outlet purchase
2026-02-20 · Member activity · RM 130.20