Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 19952
VM0019952Silvermember19952@example.test · +601110019952 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted In
Points Balance
1,560
Current loyalty balance
Lifetime Spend
RM 1,951
Across 21 visits
Total Visits
21
Since 2025-06-26
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
110d
2026-06-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,560 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 12
Outlet purchase
2026-06-09 · Member activity · RM 65.25
App session
2026-05-28 · OPLUMO Outlet 12
Points credited
2026-05-16 · Member activity · RM 73.95
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 12
Outlet purchase
2026-04-22 · Member activity · RM 82.65
Points credited
2026-04-10 · OPLUMO Outlet 12
Outlet purchase
2026-03-29 · Member activity · RM 91.35