Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 19951
VM0019951Silvermember19951@example.test · +601110019951 · Preferred outlet: OPLUMO Outlet 11
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,157
Current loyalty balance
Lifetime Spend
RM 2,697
Across 29 visits
Total Visits
29
Since 2025-05-16
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
7d
2026-10-02
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,157 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-02 · OPLUMO Outlet 11
Outlet purchase
2026-09-20 · Member activity · RM 65.25
App session
2026-09-08 · OPLUMO Outlet 11
Points credited
2026-08-27 · Member activity · RM 73.95
Win-back campaign delivered
2026-08-15 · OPLUMO Outlet 11
Outlet purchase
2026-08-03 · Member activity · RM 82.65
Points credited
2026-07-22 · OPLUMO Outlet 11
Outlet purchase
2026-07-10 · Member activity · RM 91.35