Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 19903
VM0019903Goldmember19903@example.test · +601110019903 · Preferred outlet: OPLUMO Outlet 14
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,676
Current loyalty balance
Lifetime Spend
RM 4,596
Across 31 visits
Total Visits
31
Since 2025-04-02
Average Order Value
RM 141
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
15d
2026-09-24
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,676 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-24 · OPLUMO Outlet 14
Outlet purchase
2026-09-12 · Member activity · RM 105.75
App session
2026-08-31 · OPLUMO Outlet 14
Points credited
2026-08-19 · Member activity · RM 119.85
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 14
Outlet purchase
2026-07-26 · Member activity · RM 133.95
Points credited
2026-07-14 · OPLUMO Outlet 14
Outlet purchase
2026-07-02 · Member activity · RM 148.05