Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 19808
VM0019808Membermember19808@example.test · +601110019808 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
568
Current loyalty balance
Lifetime Spend
RM 710
Across 11 visits
Total Visits
11
Since 2025-12-08
Average Order Value
RM 72
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
125d
2026-06-06
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
568 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 4
Outlet purchase
2026-05-25 · Member activity · RM 54.00
App session
2026-05-13 · OPLUMO Outlet 4
Points credited
2026-05-01 · Member activity · RM 61.20
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 4
Outlet purchase
2026-04-07 · Member activity · RM 68.40
Points credited
2026-03-26 · OPLUMO Outlet 4
Outlet purchase
2026-03-14 · Member activity · RM 75.60