Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 19805
VM0019805Goldmember19805@example.test · +601110019805 · Preferred outlet: OPLUMO Outlet 1
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
3,677
Current loyalty balance
Lifetime Spend
RM 4,597
Across 31 visits
Total Visits
31
Since 2024-11-06
Average Order Value
RM 119
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
162d
2026-04-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,677 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 1
Outlet purchase
2026-04-18 · Member activity · RM 89.25
App session
2026-04-06 · OPLUMO Outlet 1
Points credited
2026-03-25 · Member activity · RM 101.15
Win-back campaign delivered
2026-03-13 · OPLUMO Outlet 1
Outlet purchase
2026-03-01 · Member activity · RM 113.05
Points credited
2026-02-17 · OPLUMO Outlet 1
Outlet purchase
2026-02-05 · Member activity · RM 124.95