Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01976
VM0001976Membermember1976@example.test · +601110001976 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted In
Points Balance
737
Current loyalty balance
Lifetime Spend
RM 921
Across 10 visits
Total Visits
10
Since 2025-12-17
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
134d
2026-05-28
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
737 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 5
Outlet purchase
2026-05-16 · Member activity · RM 58.50
App session
2026-05-04 · OPLUMO Outlet 5
Points credited
2026-04-22 · Member activity · RM 66.30
Win-back campaign delivered
2026-04-10 · OPLUMO Outlet 5
Outlet purchase
2026-03-29 · Member activity · RM 74.10
Points credited
2026-03-17 · OPLUMO Outlet 5
Outlet purchase
2026-03-05 · Member activity · RM 81.90