Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 19718
VM0019718Membermember19718@example.test · +601110019718 · Preferred outlet: OPLUMO Outlet 16
App UserFamily
Consent Status
Opted In
Points Balance
854
Current loyalty balance
Lifetime Spend
RM 1,068
Across 7 visits
Total Visits
7
Since 2025-12-31
Average Order Value
RM 133
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
174d
2026-04-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
854 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 16
Outlet purchase
2026-04-06 · Member activity · RM 99.75
App session
2026-03-25 · OPLUMO Outlet 16
Points credited
2026-03-13 · Member activity · RM 113.05
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 16
Outlet purchase
2026-02-17 · Member activity · RM 126.35
Points credited
2026-02-05 · OPLUMO Outlet 16
Outlet purchase
2026-01-24 · Member activity · RM 139.65