Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 19706
VM0019706Goldmember19706@example.test · +601110019706 · Preferred outlet: OPLUMO Outlet 4
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,862
Current loyalty balance
Lifetime Spend
RM 3,578
Across 21 visits
Total Visits
21
Since 2025-05-23
Average Order Value
RM 171
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
144d
2026-05-18
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,862 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 4
Outlet purchase
2026-05-06 · Member activity · RM 128.25
App session
2026-04-24 · OPLUMO Outlet 4
Points credited
2026-04-12 · Member activity · RM 145.35
Win-back campaign delivered
2026-03-31 · OPLUMO Outlet 4
Outlet purchase
2026-03-19 · Member activity · RM 162.45
Points credited
2026-03-07 · OPLUMO Outlet 4
Outlet purchase
2026-02-23 · Member activity · RM 179.55