Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 19705
VM0019705Goldmember19705@example.test · +601110019705 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted In
Points Balance
3,603
Current loyalty balance
Lifetime Spend
RM 4,504
Across 22 visits
Total Visits
22
Since 2025-05-04
Average Order Value
RM 171
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
145d
2026-05-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,603 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 3
Outlet purchase
2026-05-05 · Member activity · RM 128.25
App session
2026-04-23 · OPLUMO Outlet 3
Points credited
2026-04-11 · Member activity · RM 145.35
Win-back campaign delivered
2026-03-30 · OPLUMO Outlet 3
Outlet purchase
2026-03-18 · Member activity · RM 162.45
Points credited
2026-03-06 · OPLUMO Outlet 3
Outlet purchase
2026-02-22 · Member activity · RM 179.55