Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 19694
VM0019694Membermember19694@example.test · +601110019694 · Preferred outlet: OPLUMO Outlet 9
App UserFamily
Consent Status
Opted In
Points Balance
869
Current loyalty balance
Lifetime Spend
RM 1,087
Across 9 visits
Total Visits
9
Since 2025-12-08
Average Order Value
RM 99
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
161d
2026-05-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
869 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 9
Outlet purchase
2026-04-19 · Member activity · RM 74.25
App session
2026-04-07 · OPLUMO Outlet 9
Points credited
2026-03-26 · Member activity · RM 84.15
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 9
Outlet purchase
2026-03-02 · Member activity · RM 94.05
Points credited
2026-02-18 · OPLUMO Outlet 9
Outlet purchase
2026-02-06 · Member activity · RM 103.95