Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 19618
VM0019618Silvermember19618@example.test · +601110019618 · Preferred outlet: OPLUMO Outlet 1
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,032
Current loyalty balance
Lifetime Spend
RM 1,290
Across 39 visits
Total Visits
39
Since 2024-08-28
Average Order Value
RM 36
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
88d
2026-07-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,032 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-13 · OPLUMO Outlet 1
Outlet purchase
2026-07-01 · Member activity · RM 27.00
App session
2026-06-19 · OPLUMO Outlet 1
Points credited
2026-06-07 · Member activity · RM 30.60
Win-back campaign delivered
2026-05-26 · OPLUMO Outlet 1
Outlet purchase
2026-05-14 · Member activity · RM 34.20
Points credited
2026-05-02 · OPLUMO Outlet 1
Outlet purchase
2026-04-20 · Member activity · RM 37.80