Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 19616
VM0019616Membermember19616@example.test · +601110019616 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
781
Current loyalty balance
Lifetime Spend
RM 976
Across 16 visits
Total Visits
16
Since 2025-11-24
Average Order Value
RM 54
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
49d
2026-08-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
781 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 16
Outlet purchase
2026-08-09 · Member activity · RM 40.50
App session
2026-07-28 · OPLUMO Outlet 16
Points credited
2026-07-16 · Member activity · RM 45.90
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 16
Outlet purchase
2026-06-22 · Member activity · RM 51.30
Points credited
2026-06-10 · OPLUMO Outlet 16
Outlet purchase
2026-05-29 · Member activity · RM 56.70