Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 01961
VM0001961Silvermember1961@example.test · +601110001961 · Preferred outlet: OPLUMO Outlet 7
FamilyDelivery
Consent Status
Opted In
Points Balance
1,135
Current loyalty balance
Lifetime Spend
RM 1,419
Across 19 visits
Total Visits
19
Since 2025-07-31
Average Order Value
RM 88
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
111d
2026-06-20
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,135 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 7
Outlet purchase
2026-06-08 · Member activity · RM 66.00
App session
2026-05-27 · OPLUMO Outlet 7
Points credited
2026-05-15 · Member activity · RM 74.80
Win-back campaign delivered
2026-05-03 · OPLUMO Outlet 7
Outlet purchase
2026-04-21 · Member activity · RM 83.60
Points credited
2026-04-09 · OPLUMO Outlet 7
Outlet purchase
2026-03-28 · Member activity · RM 92.40