Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 19592
VM0019592Platinummember19592@example.test · +601110019592 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
5,042
Current loyalty balance
Lifetime Spend
RM 6,303
Across 39 visits
Total Visits
39
Since 2024-09-18
Average Order Value
RM 177
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
67d
2026-08-03
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,042 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 9
Outlet purchase
2026-07-22 · Member activity · RM 132.75
App session
2026-07-10 · OPLUMO Outlet 9
Points credited
2026-06-28 · Member activity · RM 150.45
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 9
Outlet purchase
2026-06-04 · Member activity · RM 168.15
Points credited
2026-05-23 · OPLUMO Outlet 9
Outlet purchase
2026-05-11 · Member activity · RM 185.85